Welcome to our FAQ sphere. here you will find relevant information and support for our products. We constantly try to offer you the best possible overhaul. For this reason, our FAQ area is continuously being expanded and further developed. 1. Which inverters are the BMZ ESS 7.0/9.0/X energy storage systems compatible with?
Reading: BMZ Group Energy Storage FAQ´s
answer : einsteinium 7.0/9.0/X are compatible with the following inverters :
– SMA solar : Sunny Island 3.0M/4.4M/6.0H/8.0H
– Victron Energy : Multiplus, Multigrid, Quattro, Easysolar ( 48V )
– Delios : DLS 600/DLS 450/DLS300/DLS coke 2. May I extend or shorten the cables of the BMZ ESS 7.0/9.0/X energy storage devices? answer : No. ESS 7.0/9.0/X comes with 2m DC joining cables. These cables must not be changed. If respective energy storehouse devices or several inverters are connected in parallel, a bat-breaker box must be used ( see operating instructions ). 3. Why isn’t the entire nominal capacity of the energy storage of BMZ ESS 7.0/9.0/X usable for the operator? answer : BMZ has installed capacity reserves to protect the battery from overvoltage and undervoltage and to ensure the retentive biography of the battery system. This is a quality have of the BMZ energy storage devices. 4. How often can I charge/discharge the ESS system? How many charging cycles does BMZ guarantee? What is the product’s lifetime? answer : BMZ guarantees 5000 charging/discharging cycles and a product life of up to 20 years. partial derivative cycles are added up to full cycles. 5. How does BMZ’s ESS differ from competitors’ devices? answer : It is one of the most powerful battery systems on the market which can be flexibly expanded. 6. Are there subsidies that I can apply for? Where do I apply? answer : Yes. Ask your banking institution about KfW-Programme 275 subsidies for energy storage systems. 7. Which warranties does BMZ provide? answer : You receive 2 years legal guarantee on your memory system and a 10 year market respect refilling guarantee on cycle constancy ( 5000 ) and guaranteed residual capacity of at least 60 %. 8. What is the power output and capacity of BMZ’s ESS storage systems? answer : Each module is capable of 16kWh. Up to 12 modules can be clustered for a total output of 102kWh. 9. How much do I pay for a one stored kWh in relation to my purchase price? answer : One stored kWh is less than 25 cents. 10. Can I extend my battery capacity even after years? answer : BMZ recommends to expand within one year. 11. Can the system be used as stand-alone and/or a back-up (emergency power system)? answer : Yes, with the respective converter. 12. Is the ESS system suitable for both, new and existing systems? answer : The system can be integrated into both, existing and new installations. 13. How complex is the installation? answer : Depending on the system adaptation, installation will take merely a few hours ( DC/AC ). 14. What happens to the battery at the end of use? answer : The battery needs to be recycled. 15. Is the ESS battery technology safe? answer : BMZ ESS systems are protected by multiple safety levels for maximal guard. 16. Is the ESS battery system “smart home ready”? answer : Yes, the system is ready and offers all possibilities via CAN-communication. 17. What happens in case of a complaint or service case? answer : BMZ will assist you with its own overhaul network. Central Service is one of Europe ‘s largest avail centers for battery systems. If you have any questions about our service or a complaint, you can contact us any prison term via e-mail : cs.bigpack @ bmz-group.com 18. When will the new high-voltage system “Hyperion” be available? answer : Series start : July 2020 with a delivery time of 4-6 weeks. however, you can reserve the hyperion with us in progress. ampere soon as the Hyperion is available, we will notify you immediately. For further information about the new high-voltage system “ Hyperion ” please send us an e-mail : sales.ESS @ bmz-group.com 19. When will the new module “Helios” be available? answer : Series begin : July 2020 with a delivery time of 4-6 weeks. however, you can reserve the module with us in advance. ampere soon as the Helios faculty is available, you will receive an immediate notification from us. 20. What advantages does the BMZ B2B online shop offer? answer : In our B2B on-line denounce you can order the above product range at any time. In our product overview you will find ultra-modern energy storage systems “ Made in Germany ”, compress battery fuses, the BMZ communication kit and accessories including all the relevant technical data and recommendations for desirable components for your best price-performance ratio. Order around the clock ! 21. Who can order from the BMZ B2B online shop? answer : In our B2B on-line shop class, commercial customers can order the above merchandise range. To register as a dealer, you need a trade license and, for companies overseas, a valid VAT ID. 22. Can I send the order to another delivery address? answer : This is no problem in our B2B on-line shop class. In the rate procedure you have the hypothesis to specify a different rescue address. 23. What are the shipping costs? answer : The sum of shipping costs can vary depending on the order for dangerous goods and are calculated on the basis of the number of pallets. Per palette within Germany 89,95€ and shipping international ( EU ) 149,95€. potential disposal costs are not included in the price and will be invoiced individually. 24. Is there a minimum order value in the B2B-Onlineshop? answer : No, we do not have a minimum arrange value for our products. 25. What are the possibilities to place an order? answer : ordain in the patronize 365 days 24 h : hypertext transfer protocol : //mindovermetal.org/en/en holy order by mail 365 days 24 heat content : sales.ESS @ bmz-group.com 26. What does the offer and pricing look like in the shop? answer : Our offer is intended for commercial customers. Our customers from the barter catch after successful registration the net prices plus the legal value added tax indicated. The prices understand themselves excl. forwarding expenses and possible leave disposal costs. 27. Can I also contact BMZ personally? answer : You are very welcome to do so. Should your questions not be answered here in our FAQ section, please either use our contact form in the B2B denounce or call us Monday to Friday from 08:00 to 16:00 on 06188 9956-0. For technical questions, please use our contact human body in the patronize. 28. Where can I get software Update´s or current drivers for the energy stores? solution : With the ESS service cock developed by BMZ, you as a dealer can install the latest company software versions, obtain current drivers, technical foul data sheets and much more. All information about the ESS Service Tool and how to register is available here :
+49 ( 0 ) 06188 9956-9830 e-mail : cs.bigpack @ bmz-group.com 29. What exactly is an inverter? answer : The inverter converts the direct current generated in the photovoltaic cells into grid-compliant alternating current. Either for own consumption or for feeding into the public grid. In our patronize we offer you the high-quality inverters from our partner “ Delios ”. further information about our inverters can be found in our shop : Products – Inverters. 30. How can I register in the B2B shop? In our B2B-Onlineshop commercial customers can regulate the note intersection range. To register as a dealer, you need a craft license and, for companies abroad, a valid sales tax ID ( VAT ). For this you fill out wholly the new customer application and you receive within light time, a feedback with the necessary information for the activation for the B2B-Onlineshop. You can register under the follow associate : hypertext transfer protocol : //mindovermetal.org/en/en/login 31. Can I register in the B2B shop if my business is not registered in the EU? answer : No, unfortunately this is not possible. 32. How does the order process work? solution : In our ESS workshop you can choose from a wide range of products. To place an order, you have to go through the stick to steps : Choose a product answer : After your registration in our ESS shop and after you have chosen the merchandise of your option chatter on the button “ Add to cart ”. now you have put the intersection into the shop haul without duty. You can access the patronize cart at any time by clicking on the shop handcart symbol in the top right-hand corner of the screen. All the products in your shop cart will be listed and you can remove products from your list or change the quantity by clicking on “ evacuate haul ”. If you have a voucher, you can redeem it under “ Enter voucher code ”. Place an order answer : Please tap on the field “ Checkout ” and enter your charge and delivery address in the mask and then click on the button “ Continue ”. In the following dance step, the ship method acting is displayed, i.e. how the goods will be sent to you. here please click on “ following ” again. Summary of your order answer : By clicking on the field “ far data ” you have the hypothesis to inform us about preferred delivery times or similar. We try to consider your wishes according to our possibilities. Please check your order again and click on “ position order ” to complete your order. Confirmation of your order solution : You will receive an automatic confirmation of receipt by e-mail after your ordain for your information, a break order confirmation in which the information of your order is listed again. 33. I do not live in Germany, can I still order from the ESS shop? answer : Yes, we deliver not alone to Germany but besides to all EU countries and Switzerland. Please note that the rescue costs per country may differ. You can find a list of delivery costs and other fees hera : hypertext transfer protocol : //mindovermetal.org/en/en/information/versandkosten 34. Where can I enter my voucher code? answer : In the shopping handcart, you will find a sphere in the lower left corner marked “ Enter voucher code ”. There you can enter and confirm the represent code. For technical reasons it is unfortunately not possible to redeem a voucher after an holy order has already been sent. Please notice that only 1 vouche radius can be redeemed per decree. 35. Where can I find my order? answer : You can find your orders under “ My Account – regulate history ”. 36. Can I also make larger orders? Example 200 pieces per article? solution : Yes, this is possible. 37. Is it possible to get a tracking number from you? answer : With pleasure on request. Please send us a short e-mail to : sales.ESS @ bmz-group.com Please bill that it can take up to 12 hours until the data of your dispatch is visible. 38. Is it possible to pick up the ordered goods yourself? answer : unfortunately it is not possible to collect the order goods yourself. 39. Is my personal data safe? answer : The security system of our customers ‘ personal data is our exceed priority. For this reason we guarantee that all transactions through the BMZ B2B ESS shop are protected by SSL encoding technology. By using this engineering, the regulate information is sent encrypted to protect it from unauthorized access. All common browsers ( e.g. Google Chrome, Firefox, Safari ) support SSL. 40. I am already a BMZ customer, but I have never ordered online before. What do I have to consider before my first online order? Answer. If you have previously ordered by telephone or e-mail and would now like to use the convenient on-line ordering option, you must register once in the ESS shop. To do this, please use the “ Register ” yellow journalism at the top right of the ESS denounce. Click on “ Register ” in the input window and then follow the instructions. even if you already have a BMZ customer total, registration in the ESS workshop is placid necessity. Please note that we need about 24 hours to activate you for the ESS shop. 41. How can I delete my user profile?[email protected] with the subject “Delete ESS online shop user profile”. suffice : You yourself have no possibility to delete your drug user profile irrevocably. We take over this tax for you. Simply send us an informal e-mail to : with the subject “ Delete ESS on-line denounce exploiter profile ”. 42. I have a new e-mail address and would like to log in to the member area in the ESS shop with this e-mail address. How do I change my e-mail address? Answer. Under My Account Dashboard you will find the serve “ electronic mail ” in the text plain where you can change your electronic mail address. Under the detail Change password, you can choose a newfangled password and save your changes. 43. I was about to log in to the ESS shop, but unfortunately I can’t find my password anymore. Answer. If you have forgotten your password, please ask for a fresh password after failed LOGIN by using the serve “ Forgot password ”. 44. What is the quickest way to find out what is new in the ESS shop? Answer. You can get a detail overview of all fresh articles and information about the ESS shop by clicking on the “ News ” push button at the top of the navigation bar and on the “ ESS Shop News ” release at the bottom of the navigation bar. With our e-mail newsletter, we besides keep you up to date on the latest offers and particular highlights without debt instrument and free of charge. By plainly clicking on Send when registering under “ My Account Personal information ”, you can subscribe to the newsletter free of charge and without debt instrument. 45. how does the login/logout work? answer : In order to log in to the ESS workshop, please go to the menu symbol “ Login ” in the upper right corner and enter your electronic mail address and the password you have created. To log out of the ESS shop class, chatter on the “ Log out ” menu symbol at the peak right. If you click on it, you are mechanically logged out. 46. Why is my e-mail address not accepted? answer : first check if your electronic mail address is spelled correctly and if it has a valid e-mail format. If your e-mail address is not accepted despite correct spell, there may already be a profile with your electronic mail cover. You can then have a modern password sent to you and continue to use your profile. 47. am I always automatically registered in the ESS shop? answer : No. In rate to place an order or opinion prices, for exercise, you must log in to the ESS patronize again with your access data. This besides applies if you want to log in via smartphone. 48. Why did I not receive a registration confirmation by e-mail? solution : Please check the spam booklet in your electronic mail inbox. The activation mail “ dealer history is activated ” was sent to you by the sender sales.ESS @ bmz-group.com. The e-mail is normally sent within a few minutes after activation. 49. how can I log out of the ESS shop?
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suffice : You can actively log out of the ESS patronize at any fourth dimension. To do indeed, please go to the “ Logout ” menu picture in the amphetamine justly corner. If you click on it, you are automatically logged out .